未来的政府数字化工作场所——今天

Xavier Mongin

May 02, 2022

The new digital workplace offers flexibility and a higher quality of experience for both public sector employees and citizens.

We’ve dipped our toes into the waters of the digital workplace and now there’s no going back. 根据最近的一项研究 McKinsey study, the vision for the digital workplace aligns with what employees are saying they want from the workplace of the future. And, while the onset of the global health crisis was perhaps a catalyst that unleashed remote and hybrid work environments, it appears government entities have been headed in the direction of the digital workplace for some time.

为员工和市民提供更好的体验

数字化工作场所将发生变革 政府雇员的工作经验. A flexible work-life balance has long been the promise of the future, but now it’s at our fingertips.

A single secure platform for unified communications and collaboration, 以及日历和任务管理工具, 可从任何地方访问, will re-invent and re-invigorate the way employees work, 独立于地点和时间. New communications tools will enable access to information to quickly respond to questions and requests making employees jobs more efficient and improving citizens’ quality of experience.

Of course, public sector digitalisation also includes external government processes and services. For government services that don’t require citizens to connect directly with government employees, self-serve digital portals will be the norm enabling citizens to access the services they need faster, 无论何时何地，只要他们需要.

变化带来挑战

Creating the digital workplace is not for the faint of heart. 任何在政府工作的人都知道, organisational and policy change can present its own set of challenges. However, 使公共部门数字化成为可能, governments must tackle a variety of governance and technological challenges including having employees work from multiple locations in a hybrid work model.

In addition to employees and citizens on the front-end, policy makers and their teams who may not have daily interactions with citizens wield a significant impact on decision-making, 提供服务, 以及与公众的持续互动. These key stakeholders must be aligned with digitalisation objectives and the needs of citizens.

In some cases that may mean tearing down traditional management structures and decentralising organisations. To make it all work, new policies and procedures must be created for how employees work, 包括可用性, communications, 协作和工作交付. That also means management need to decide how to handle workloads, workflows and productivity when employees are not physically in the office every day.

And let’s not forget ― the digital workplace is not free. Governments must figure out how to secure any additional funds needed to purchase the hardware and software to enable digitalisation.

成功建立在技术之上

The right technologies are fundamental to a successful digital workplace. Understanding your organisation’s needs will help you identify the technology to get you there. 需要考虑的事情包括:

• Ensuring employees and citizens can securely access applications and important data wherever they are through public, 私有云或混合云环境

• Connectivity to ensure both employees and citizens have access to the network, 所需的应用程序和数据

• Security to safeguard government networks and data at all points in the communications and collaboration process

• Streamlining IT silos that have been created over time

Organisations that identify their requirements can create a robust technology foundation for a digital workplace that meets employees needs and delivers the services citizens expect.